General Terms and Conditions of Sale (T&Cs)

Last updated: 12 November 2026

Preamble

These General Terms and Conditions of Sale (hereinafter the "T&Cs") define the terms and conditions under which Icare SAS markets the digital subscriptions and services offered under the Icare brand. They govern the contractual relationship between Icare SAS and any person (the "Customer") taking out a paid subscription to the Service.

Any order implies the unreserved acceptance of these T&Cs as well as the General Terms and Conditions of Use.

1. Vendor Identification

The services are marketed by:

Icare SAS

Simplified Joint Stock Company (Société par Actions Simplifiée)

Registered office: 27 avenue de la Libération, 42400 Saint-Chamond, France

President: Emmanuel TROYARD

Website: https://icare-bot.fr

Email: contact@icare-bot.fr

SIRET: Pending

To be completed upon registration and according to legal obligations.

2. Definitions

In these T&Cs:

Customer: any person taking out a paid subscription.
User: any person using the Service.
Subscription: a contract granting access to Premium features for a specified period.
Dashboard: the web interface for managing the account and subscriptions.
Bot: the Discord application developed by Icare SAS.
Stripe: the payment service provider.

3. Purpose

These T&Cs define the conditions of sale for subscriptions (monthly, annual), Premium options, and any paid service offered by Icare SAS.

4. Products and Services

Icare markets digital services accessible via the Internet, notably:

Premium features of the Discord Bot;
Community tools;
Advanced statistics;
Dashboard access;
Any new offer proposed by Icare SAS.

The essential characteristics of the offers are presented on the Website prior to any subscription.

5. Commercial Offers

The offers provided may include: Free, Standard, Premium, and Platinum Offers. The details of the features can be consulted on the Website.

Icare SAS reserves the right to modify the characteristics of the offers, subject to the rights acquired during the period paid for by the Customer.

6. Subscription

Subscription is carried out exclusively via the Website, the Dashboard, or any secure means made available by Icare SAS.

The Customer guarantees that they have the legal capacity to enter into the contract.

7. Prices

Prices are indicated in euros (€) and displayed before the order is validated. The price charged for a subscription is the one in force at the time of the order.

Icare SAS may change its prices. For an active subscription:

a price decrease applies automatically from the next renewal;
a price increase is notified to the Customer by email at least thirty (30) days before it takes effect. It applies from the first renewal on or after that date. A Customer who does not accept it may cancel their subscription free of charge before that date and keeps access to the Service until the end of the period already paid.

A price change never applies to a period that has already been paid.

8. VAT

As of the publication date of these T&Cs, Icare SAS is not subject to VAT. Prices are displayed exclusive of VAT. In the event of a change in the tax regime, prices may be adjusted in accordance with the regulations.

9. Order

Any order becomes final upon validation of the basket, acceptance of the T&Cs, and confirmation of payment by the payment service provider (Stripe or other).

A confirmation may be sent by email or via the Dashboard.

10. Payment

Payments are made via Stripe (or any other provider chosen by Icare SAS). No bank card numbers are stored by Icare SAS.

Payment is due immediately upon subscription.

11. Automatic Renewal

Unless cancelled before the expiry date, subscriptions are automatically renewed for the same period. Renewal takes place on the anniversary date of the subscription.

In the event of a payment failure, access to Premium features may be suspended until the situation is regularised.

12. Duration

Subscriptions take effect upon validation of payment and expire at the end of the subscribed period, unless renewed.

13. Modification and Evolution of Subscriptions

13.1 Modification of a subscription

The Customer may modify their subscription when this option is offered in their personal space. The financial terms (pro rata, immediate billing, or taking effect upon renewal) are specified prior to validation.

13.2 Upgrading to a higher offer

In the event of an upgrade to a higher offer, Icare SAS may apply a pro rata calculation, immediate billing, or an effect upon renewal, according to the conditions indicated during the modification.

13.3 Downgrading to a lower offer

The downgrade to a lower offer takes effect at the expiration of the current period, unless specified otherwise.

13.4 Evolution of offers

Icare SAS may change the features, quotas and prices of its offers. Price changes affecting active subscriptions follow the rules of Article 7; no change applies retroactively to a period already paid.

14. Cancellation

The Customer may cancel at any time. Cancellation terminates the automatic renewal; services remain accessible until the end of the paid period.

14.1 Cancellation by Icare SAS

Icare SAS may cancel or suspend a subscription in the event of fraud, attempted hacking, non-compliance with the General Terms and Conditions of Use, fraudulent payment, abusive use, or violation of the law.

15. Right of Withdrawal

15.1 Principle

In accordance with the French Consumer Code, the consumer generally has a period of 14 days to exercise their right of withdrawal.

15.2 Express waiver

By subscribing to a service granting immediate access to the Service, the Customer may expressly waive the right of withdrawal (separate tick box or explicit consent) if execution begins immediately.

15.3 Exercising the right

Where the right is applicable, the Customer may send their request to contact@icare-bot.fr; Icare SAS will acknowledge receipt as soon as possible.

16. Refunds

Subscriptions are generally non-refundable. Refunds may be granted in the event of a legal obligation, double payment, manifest error by Icare SAS, or as an exceptional commercial gesture.

Refunds are processed via the original payment method, unless technically impossible.

17. Payment Failure

In the event of a direct debit failure: renewal may be suspended and access to Premium features deactivated until the situation is regularised.

18. Fraud and Chargebacks

Any fraud may result in the immediate suspension of the account and future purchases, as well as civil or criminal proceedings. In the event of an abusive dispute (chargeback), Icare SAS may provide evidence and suspend access until resolution.

19. Applicable Statutory Warranties

Consumer-Customers benefit from the statutory warranties provided by the Consumer Code for digital services.

Icare SAS undertakes to provide a Service that complies with legal requirements, subject to limitations related to third-party services and maintenance operations.

20. Absence of Commercial Warranty

Unless expressly stated otherwise, the Service is provided "as is" without any additional commercial warranty. Icare SAS does not guarantee the absence of bugs or continuous availability.

21. Liability of Icare SAS

21.1 Obligation of means (Best endeavours obligation)

Icare SAS is bound by an obligation of means for the execution of the Service.

21.2 Limitation of liability

Within legal limits, Icare SAS cannot be held liable for damages resulting from an interruption of third-party services (Discord, Bungie, Stripe, OVH), an Internet outage, improper use, data loss attributable to a third party, or an event of force majeure.

21.3 Cap on liability

The total liability of Icare SAS, except for any mandatory contrary provision, is limited to the amount actually paid by the Customer for their subscription during the 12 months preceding the triggering event.

22. Intellectual Property

All intellectual property rights relating to the Service remain the property of Icare SAS or its rights holders. Subscription does not grant the Customer any property rights.

23. Personal Data

The data collected is processed in accordance with the GDPR and Icare's privacy policy. The retention periods and individuals' rights are detailed in the Privacy Policy.

24. Suspension of the Service

Icare SAS may suspend a subscription in the event of non-payment, fraud, attempted hacking, usage contrary to the General Terms and Conditions of Use, an administrative decision, or a security risk.

25. Evolution of the T&Cs

Icare SAS may modify the T&Cs for legal, technical, or commercial reasons. The new T&Cs are published on the Website; modifications affecting ongoing subscriptions will be subject to prior notice when they impact Customers' rights.

26. Assignment

Icare SAS may transfer its rights and obligations as part of a merger, acquisition, or restructuring. The Customer may not assign their contract without the prior written consent of Icare SAS.

27. Complaints

Complaints relating to orders, subscriptions, or invoices may be addressed to:

contact@icare-bot.fr

Icare SAS endeavours to respond as quickly as possible.